Privacy Policy

This Privacy Policy explains how MergeMedia Pte Ltd (UEN 201455627L), located at 1 Fusionopolis Way, #08-10 Connexis South Tower, Singapore 138632 ("MergeMedia", "we", "us"), collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA).

1. Data controller

MergeMedia Pte Ltd is the organisation responsible for personal data collected through mergemedia.life, enquiry forms, email ([email protected]), telephone (+65 6779 2846), and client engagements.

2. Personal data we collect

We may collect:

• Identity and contact data: name, business email, phone, company, job title
• Enquiry data: solution interest, budget range, team size, consultation date, messages
• Technical data: IP address, browser type, device identifiers, pages visited, referral URLs
• Cookie and analytics data as described in Section 8
• Contract and billing data when you engage our data-media merge services

3. Purposes of collection, use, and disclosure

We collect and use personal data for purposes including:

• Responding to enquiries and scheduling Fusionopolis or remote consultations
• Delivering pipeline merge, MLOps fusion, and related professional services
• Administering contracts, invoicing in SGD, and account management
• Improving our website, services, and security
• Complying with legal obligations and resolving disputes
• Marketing our services where you have consented or where permitted under PDPA exceptions

We may disclose personal data to service providers (hosting, analytics, CRM, cloud infrastructure) bound by confidentiality and data protection obligations, professional advisers, and authorities where required by Singapore law.

4. Consent and withdrawal

By submitting our contact form, emailing us, or accepting cookies via the site banner, you consent to collection and use for the stated purposes. You may withdraw consent by emailing [email protected]. Withdrawal may affect our ability to provide services already in progress.

5. Purpose limitation and retention

We do not use personal data for purposes incompatible with those notified at collection without fresh consent or a permitted PDPA exception. We retain data only as long as necessary for the purposes above, contractual requirements, or legal retention periods, then securely delete or anonymise it.

6. Access and correction

Under the PDPA you may request access to or correction of your personal data. Submit requests to [email protected]. We may charge a reasonable fee for manifestly unfounded or excessive requests. We will respond within the timeframe prescribed by applicable law.

7. Protection and cross-border transfers

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of data, including access controls and encryption in transit where supported. If personal data is transferred outside Singapore, we ensure recipients provide protection comparable to PDPA requirements through contractual clauses or applicable certifications.

8. Cookies and similar technologies

Our site uses cookies and local storage (including preference key cookies_accepted_merge) for essential operation, analytics, and remembering cookie consent. You may refuse non-essential cookies via the banner or browser settings; some features may not function optimally.

9. Do Not Call Registry

Where we contact Singapore telephone numbers for marketing, we will check against the Do Not Call Registry unless you have provided clear and unambiguous consent in writing or through an equivalent documented channel.

10. Data breach notification

If a data breach is likely to result in significant harm or is of significant scale, we will notify the Personal Data Protection Commission and affected individuals as required under Singapore law.

11. Third-party links

Our website may link to external sites. We are not responsible for their privacy practices. Review their policies before providing personal data.

12. Updates

We may update this policy by posting a revised version on mergemedia.life. Material changes will be indicated by an updated date at the top of this page.

13. Contact and complaints

Data Protection Officer (enquiries):
MergeMedia Pte Ltd
1 Fusionopolis Way, #08-10 Connexis South Tower, Singapore 138632
Email: [email protected]
Phone: +65 6779 2846

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC), Singapore.